Refund policy

We have a 5-business day return policy, which means you have 5 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@the-acre.com. Please note that returns will need to be sent to the following address:

2611 Farrington St.
Dallas, TX 75207

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@the-acre.com.

Damages and issues

All pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to info@the-acre.com within 48 hours of receipt.

For parcel deliveries, if merchandise is received damaged, hold all merchandise and packing materials in the original carton for UPS or FedEx inspection.

If the item is damaged or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@the-acre.com.